To start the return process for your order, please enter your email address or phone number and the order number below.
Do you accept returns?
Yes we do! We offer a free returns service to UK based customers
If you are based outsite the UK and wish to return an item, please email us so that we can start your return
How do I return?
Enter your order number and email address/phone number in the fields above and click 'Start'
Follow the instructions and select the items you wish to return
You will receive a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return any of your items within 14 days of receipt of your order. We understand that this may not be possible during the COVID-19 pandemic, so if you are unable to meet this timeframe please let us know
Items must be in unworn and unwashed condition with tags still attached to be considered for a full refund
We do not accept returns for products which have make-up, deodorant, or self-tan on them, nor products that smell like smoke, perfume, body sprays or creams
Please note that we are unable to offer a full refund if the above conditions are not met
Are there any charges for return?
Returns are free for UK customers
Customers based outside the UK are responsible for paying the return shipping fee. Any customs fees incurred from products shipped to us from outside of the UK will be subtracted from the return value
Original shipping charges are non-refundable
How soon will I receive my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund
If your return is approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days
Can I request an exchange for another size?
Unfortunately we are unable to process exchanges at this time. We recommend placing a new order and returning your unwanted items to us for a refund
I have received a refund but it's for less than my original payment amount - why is this?
We will always refund you the full refund amount per product for all items meeting the refund criteria listed above. Shipping costs are not refunded if you have changed your mind about your item(s). If you have paid in a currency other than GBP, please be aware that we have no control over exchange rates and fluctuations may impact your refund amount.
One or more of my items is faulty - what should I do?
Please contact us regarding your faulty items and we will be very happy to help.
Please be aware that we are able to refund or replace faulty items within 6 months of the purchase date. If your purchase date is outside of this 6 month period we are unfortunately unable to provide a replacement or refund unless you are able to demonstrate that the item was faulty when you received it. For further information please click here