Returns & Refunds
Do you accept returns?
We are happy to accept returns within 14 working days of receiving your order. We understand that this may not be possible during the COVID-19 pandemic, so if you are unable to meet this timeframe please email us so that we can start your return.
Please post your return to the below address with a note stating your full name and order number.
Customers are responsible for paying return shipping so please obtain a proof of postage just in case your order is lost on its way back to us.
Items must be in unworn and unwashed condition with tags still attached to be considered for a full refund. We do not accept returns for products which have make-up, deodorant, or self-tan on them, nor products that smell like smoke, perfume, body sprays or creams. Please note that we are unable to offer a full refund if the above conditions are not met.
Any customs fees incurred from products shipped to us from outside of the UK will be subtracted from the return value.
Avo Activewear, 310 Charlton Road, Brentry, Bristol, BS10 6JZ
Please ensure your items are packed safely to avoid damage in transit as we cannot be liable for damaged items.
Can I request an exchange for another size?
Unfortunately we are unable to process exchanges at this time. We recommend placing a new order and returning your unwanted items to us for a refund.
I ordered the wrong item/size! What should I do?
If you've placed an incorrect order please contact us immediately via email. If your order hasn't already been processed we will try our best to amend this for you.
I would like to cancel my order – what should I do?
Please contact us immediately via email. If your order hasn’t already been processed we will try our best to cancel this for you.
I have received a refund but it's for less than my original payment amount - why is this?
We will always refund you the full refund amount per product for all items meeting the refund criteria listed above. Shipping costs are not refunded if you have changed your mind about your item(s). If you have paid in a currency other than GBP, please be aware that we have no control over exchange rates and fluctuations may impact your refund amount.
One or more of my items is faulty - what should I do?
Please contact us regarding your faulty items and we will be very happy to help.
Please be aware that we are able to refund or replace faulty items within 6 months of the purchase date. If your purchase date is outside of this 6 month period we are unfortunately unable to provide a replacement or refund unless you are able to demonstrate that the item was faulty when you received it. For further information please click here.
For information regarding shipping and delivery please click here